FAQs

How long will it take to get my order?
Eight to ten business days

Can I change my order after completing checkout?
Changes to your order may not be possible after submission. Orders are processed for shipment very quickly following checkout. Please double check for accuracy before completing the order.

How will I receive my $10 off coupon?
Coupons will be sent via email, with opt-in, approximately 5 days after trial bag purchase.

Why can I only buy small sized bags of Stella & Chewy’s kibble on this site?
This is a trial offer to introduce Stella & Chewy’s kibble to pet parents. Our full assortment is available through our Neighborhood Pet Partners.

Where can I buy large sized bags of Stella & Chewy’s Kibble?
Our store locator can assist you in finding the pet store nearest to you.

Can I place an order by phone?
This offer is only available online.

Why is this offer only available in the United States?
Stella & Chewy's Trial Kibble offer is currently only available in the U.S. Paws crossed that we can expand to other markets in the future!

What is your 100% satisfaction guarantee?
Details of our 100% satisfaction guarantee can be found here.

How do I make a return or exchange?
For fastest service, please contact online@stellaandchewys.com

How can I contact you with questions?
online@stellaandchewys.com
833-370-0860